Refund & Returns Policy

Introduction

At EyecomfortPro.com, owned and operated by DORSESE ROSE, we strive to ensure that our customers are completely satisfied with their purchases. This Refunds and Returns Policy outlines the conditions under which refunds and returns are accepted, as well as the process for initiating a return or refund. Please read this policy carefully before making a purchase.

Product Eligibility

Since we sell digital products, specific conditions apply to returns and refunds. Digital products are intangible and typically non-returnable; however, we understand that there may be circumstances warranting a refund.

Conditions for Refunds

We offer refunds for our digital products under the following conditions:

1. Technical Issues: If the product is defective or not functioning as described, and our technical support team is unable to resolve the issue.
2. Incorrect Product: If you accidentally purchase the wrong product and notify us immediately before downloading or accessing it.
3. Non-Delivery: If you do not receive the digital product after purchase due to technical issues on our end.

Please note that refunds will not be issued for:

• Change of mind after the purchase.
• Lack of technical expertise to use the product.
• Issues related to compatibility with third-party software or hardware not specified in the product description.

Refund Process

Initiating a Refund

To initiate a refund, please follow these steps:

1. Contact Customer Support: Email us at [email protected] within 14 days of your purchase date, providing the following information:
   • Your full name.
   • Order number.
   • A detailed description of the issue or reason for the refund request.
   • Any supporting documentation or screenshots if applicable.
2. Assessment: Our customer support team will review your request and respond within 3-5 business days. If additional information is needed, we will contact you for further details.

Approval and Processing

If your refund request is approved:

1. Refund Method: We will process the refund to your original payment method.
2. Timeframe: Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.

Fees and Costs

We do not charge any additional fees for processing refunds. However, any currency conversion fees or bank charges incurred during the refund process will be the responsibility of the customer.

Contact Information

For any questions or concerns regarding this Refunds and Returns Policy, please contact our customer support team:

• Email: [email protected]
• Address: GK08775322, ACCRA

Changes to This Policy

We may update this Refunds and Returns Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the date at the top of this document.

Last updated: May 20, 2024

By purchasing from EyecomfortPro.com, you acknowledge that you have read and understood this Refunds and Returns Policy and agree to its terms.